Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact and Business Information: Such as your name, business name, email address, phone number, physical address, and job title when you request a quote, contact us, or place an order.
• Transaction Information: Details about the Products you order, your specifications, and payment history. (Note: We do not store full credit card numbers; payment processing is handled by a third-party provider.)
• Communications: Records of your correspondence with us, including quote requests, customer service inquiries, and feedback.
• Automatically Collected Information: When you visit our Site, we may automatically collect certain technical information like your IP address, browser type, pages visited, and referring URL.

2. How We Use Your Information

We use your personal information to operate our business and provide the Services you request, including to:

• Fulfill your orders for our custom stainless steel equipment, including processing quotes, payments, and shipping.
• Communicate with you about your projects, orders, inquiries, and to send you related administrative information.
• Send you promotional communications, special offers, and updates about ACE, with your consent where required by law. You can opt-out of marketing emails at any time.
• Improve our Site, products, and customer service.
• Comply with legal obligations and enforce our terms and agreements.

3. Sharing of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, shipping carriers, and IT hosting. These providers are authorized to use your personal information only as necessary to provide these services to us.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Compliance: If required by law, court order, or governmental regulation, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or that of our users or others.

4. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

5. Your Choices

You may choose not to provide certain information, but that may limit your ability to use some features of our Site or our ability to process your orders. You can opt-out of receiving promotional emails from us by following the “unsubscribe” link in the email.

6. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: